I recently replaced my phone/accidentally deleted the app. Can I download it again for free?
On iOS, you can always download your app again for free. Just make sure you're logged into the App Store with the same email ID you originally used to purchase the app.
More info for iOS
Do you have a tutorial for the app?
Here is a link to a introductory tutorial. It's for an older version of the app but it's mostly the same.
Additionally, here's a video tutorial a user made a while back.
Only a few text styles appear, the rest of them are blank! And I'm using a white background.
If you're using a white background, the other styles will be hidden if the text is white. To fix this, tap the "color" tab, and then choose a color besides white.
Can I can manually set my line breaks?
Yes! Here are instructions:
- Double tap your text to edit
- Tap the switch above the left side of the keyboard so it says Auto Line Breaks OFF
- Then enter your line breaks manually
Entering line breaks will give you more control over how the words are distributed.
Is there a way to just add my logo and no text?
Although the app isn't designed to add a logo without text, there is a workaround. Here are instructions:
- Select your background image
- You'll see text automatically added
- To make that text invisible, tap the "color" tab and then slide the transparency slide to the left
- Then tap DONE
- Then select Add Logo / Watermark and add your logo
Is Word Swag available for Mac/PC/Desktop?
Word Swag is designed for iPhone and iPad. However, if you have one of the newer Mac's with the M1, M2, etc. chips, you can also run Word Swag. It will essentially run as an iPad app on your Mac. It is not available for PC.
Is Word Swag available for Android or Windows Phone?
Unfortunately, any "Word Swag" apps you see on Google Play or Windows Store are unuthorized copycat apps. (We did have an Android app a long time ago, but unfortunately had to make the difficult decision to discontinue development for Android and move forward as an iOS-only app.)
On iOS, how do I give the app access to my photos/camera?
Please delete and reinstall the app. When prompted for access to your photos please give the app "All Photos" access.
On iOS, when I try to add my logo, the transparent part shows up with a white background.
Do you have iPhoto Cloud Library enabled? You can check under your device's Settings > iCloud > Photos > iCloud Photo Library.
If so, unfortunately it seems to make transparent images have white backgrounds.
I haven't found a consistent workaround, but sometimes saving your images from Safari helps. So for example you can try uploading your image to Dropbox, then opening dropbox.com in Safari. And saving your image there.
On iOS, can I post to my Facebook page?
Word Swag uses Apple’s built-in Facebook integration which doesn’t let you post to pages you manage. Here's how you can post to your Facebook page:
- Finish your design in Word Swag so it’s saved to your camera roll
- Download the Facebook app to your phone from the App Store
- Open up the Facebook app
- As long as your personal account is connected to your biz page, you should be able to post to the page you manage from within the Facebook app. Make a post and select the image off your phone’s camera roll.
On iOS, I'm having trouble restoring my purchases.
If you're having trouble restoring, try this:
- Go to your device's App Store App
- Click on the circular avatar image found on the top right of the "Today" tab.
- Scroll to the bottom of the popup page and Sign out of your Apple ID
- Sign back into the Apple ID that was originally used to purchase Word Swag
- Go to Word Swag and try restoring purchases. You will be prompted to log in again. If that doesn't work, please email support.